Privacy Policy

You're in safe hands!

Safeguarding your financial and personal information is one of our most important priorities.

In some cases, this website automatically collects technical information whilst you browse (i.e. not when you sign up to our website). Examples of this type of information include, but not limited to, the type of internet browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site. This information is purely for marketing purposes and does not get shared with any third party or organisation. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit/debit card information when completing a contact form, subscription form or placing an order through the website. Information may be stored on your computer in the form of a 'cookie' or similar file. Temporary files and cookies can be deleted through the settings on your internet browser. Information may also be collected if you provide it, such as your email address.

All information and email addresses submitted on this website will not be shared with other persons.

RichPaw does not have access to your financial information or any sensitive payment details submitted during the checkout process. Stripe, our card payment processing agent, verifies that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 256 bits (the highest level commercially available). Stripe stores your personal information and ensures it is heavily guarded, both physically and electronically.

To further safeguard your debit and credit card numbers and your bank account details, Stripe does not directly connect their firewall-protected servers to the internet.

How we use collected information
RichPaw collects and uses Users personal information for the following purposes:

To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs
- To personalise user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order
- We do not share this information with outside parties except to the extent necessary to provide the service
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them
- To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our site.

RichPaw reserves the right to change the terms of this Privacy Policy at any time without notice. When we do, we will publish the updated date at the bottom of this page. We encourage Users to frequently check this page any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your continued use of the website following any changes to this Privacy Policy will constitute your acceptance of such changes and our terms of service.
If you do not agree to this policy, please do not use our site.

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