Terms & Conditions

The nitty-gritty!

1) User Agreement:
This Agreement contains the complete and entire understanding and agreement between you and the owners of this website (RichPaw.co.uk) and supersedes any previous communications, representations, or agreements, verbal or written, related to the subject matter of this Agreement. This Agreement may not be modified or amended orally, impliedly, or in any manner not set forth in writing or permitted by this Agreement. This Agreement may be amended by RichPaw at any time and without notice, but only by amending this document as posted on the Internet, unless otherwise agreed to in writing by you and RichPaw
1a) Any amendments will become effective thirty (30) days after being posted on the Internet, unless circumstances require that a change be immediately implemented.
As a condition for this license you agree to periodically check this license Agreement and terms of use.
1b) RichPaw hereby grants to you, and you accept, a nonexclusive, non-transferable license to use the content only as authorised in this License Agreement.

2) Customer Registration:
You are welcome to browse our website without the need to register an account. An account can be created during the checkout process, using your email address as the username and a password of your choice. You can amend your login details by contacting Customer Services.
If you have forgotten your password, please click on the ‘forgotten your password’ link below the member login area. Logging into an existing account increases the efficiency and speed of the checkout process.

3) Product Descriptions and Product Images:
Whilst every effort has been made to ensure product descriptions and images are accurate and true to life, RichPaw will not be held liable for any pricing errors, product descriptions or product images that are inaccurate. We are under no obligation to sell incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. We will give you the option of reconfirming your order at the correct price or cancelling it. All products listed on this website are available only whilst stocks last. Due to differences in monitors, we are unable to guarantee that the colour you see on your computer screen will accurately reflect the true colour of the product. All descriptive matter and photographs/illustrations published on this website are for the sole purpose of giving you an approximate idea of the products described within them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

4) Delivery and Split Deliveries:
See Delivery & Returns.
We may split your delivery into several parts subject to stock availability. You will not be charged extra for this facility.

5) Returns Policy & Exchanges:
See Delivery & Returns.

6) Acceptable Use:
You agree that the use of this website is for your own personal use, for private and proper lawful purposes only.

7) Indemnity:
In no event shall RichPaw be liable for any indirect, incidental, consequential, special, or exemplary damages or lost profits, even if RichPaw has been advised of the possibility of such damages. You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

8) Trade Marks & Copyright:
Except as authorised in this Agreement, no copies of this website or any portions thereof may be made by you or any person under your authority or control. You agree that you will not assign, sublicense, transfer, pledge, sell, lease, rent, lend, or otherwise dispose of the content, or any part thereof, or share your rights under this License Agreement, including passwords and user names. You agree that you will not alter, publish, copy, cut, modify or transform the content, or any component of it, in any form to any storage medium, known or unknown, for any purpose whatsoever, except as authorised. You will be held legally responsible for any trademark or copyright infringement that is caused or encouraged by your failure to abide by the terms of this License Agreement. You acknowledge and agree that the content is a proprietary product of RichPaw, protected under the copyright law. You further acknowledge and agree that all right, title and interest in and to the content, including associated intellectual property rights, are and shall remain with RichPaw

9) Limited License:
We grant you permission to print and forward content of this website to a third party for your own/their personal use. You must include the URL of this website on the extract and inform the third party that their use of the extract is subject to the terms and conditions of this License.

10) Termination & Suspension:
RichPaw reserves the right to deny access to any person or to terminate this license for any reason if RichPaw reasonably believes that it is not being used for its intended purpose, or for any other reason in the sole discretion of RichPaw

11) Governing Law:
You expressly agree that this License Agreement shall be governed by, and construed in accordance with, the laws of jurisdiction in which RichPaw resides (England and Wales), to the exclusion of any other applicable body of governing law. This Agreement is entered into in that jurisdiction and not any other jurisdiction.

12) Contract For The Goods:
Once your order has been accepted and dispatched a contract to purchase and deliver goods is formed between you and RichPaw.
The contract to sell and supply goods to you only relates to those items listed in the order confirmation email. We will not be obliged to sell and supply any other goods that have not yet been accepted as part of your order until a separate confirmation email has been received for that dispatch. You will be charged in full during the checkout process at the time of the order.
The legal ownership of the goods remains property of RichPaw until full payment has been received. Trademarks and copyrights will always remain property of RichPaw

13) Data Protection & Privacy:
Safeguarding your financial and personal information is one of our most important priorities.
In some cases, this website automatically collects technical information whilst you browse (i.e. not when you sign up to our website). Examples of this type of information include the type of internet browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site. This information is purely for marketing purposes and does not get shared with any third party or organisation. Information may be stored on your computer in the form of a ‘cookie’ or similar file. Temporary files and cookies can be deleted through the settings on your internet browser. Information may also be collected if you provide it, such as your email address. All information and email addresses submitted on this website will not be shared with other persons.

RichPaw does not have access to your financial information or any sensitive payment details submitted during the checkout process. PayPal, our card payment processing agent, verifies that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). PayPal stores your personal information and ensures it is heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, they do not directly connect their firewall-protected servers to the internet. RichPaw reserves the right to change the terms of this Privacy Policy at any time without notice. Your continued use of the Website following any changes to this Privacy Policy will constitute your acceptance of such changes.

14) Payment Methods: 
See website footer and Privacy Policy.

15) Order Tracking & Status:
You can monitor the status of your order by logging into your account area. Orders dispatched using a tracked delivery service will be assigned an identification number and a link to the carriers website. Orders marked as ‘processing’ have been successfully received and are being processed ready for dispatch. Orders marked off as ‘dispatched’ have left RichPaw premises and are in transit – you should receive it shortly. In some circumstances, beyond our control, there can be unforeseen delivery delays. We advise you to contact us promptly, no later than 15 calendar days of the posting date. Missing item claims will not be accepted beyond this point.

16) Special Order / Items Made To Order:
Custom made products, such as, but not limited to, our personalised collars and printed clothing, are made to order and therefore deemed non refundable. Please ensure measurements are taken accurately prior to placing the order as these items cannot be exchanged. Defective items, including genuine errors made on the behalf of RichPaw,  will be exchanged free of charge.

16) Complaints:
We value customer feedback very highly at RichPaw
Please contact Customer Services should you wish to raise a concern about your purchase.